3 Ways to Fix “Adobe Illustrator Keeps Crashing” Error


Summary: In this article, you will find the best ways to fix “Adobe Illustrator Keeps Crashing” error and the best solutions to recover lost files using Bitwar Data Recovery Software.

“Last night I was using Adobe Illustrator CC 2019 on my computer but suddenly it crashed and stopped working. As anyone in my position would do, I tried to launch it again but every time, the program failed. All my last night’s progress was lost and I have no idea how to proceed after this.”

Adobe Illustrator Keeps Crashing

Adobe Illustrator keeps crashing,” is one of the most common issues for long-time Adobe users. Although, this is a famed program and used for all types of works, there are still some core issues that keep the users on their toes.

Regardless of the common component of the said issue, it is still very troubling for the users if they had to face such a situation during their work. You can read the article below for more information;

Reasons behind the Crash

The Adobe Illustrator itself is unable to pinpoint the reason behind the said issue but we were able to figure out a few possible reasons. They are listed below;

  1. If you are using an old version of Illustrator, like CC 2017/2018 on your new updated OS.
  2. There are numerous 3rdparty plugins that can interfere with the performance of the software.
  3. Corrupted fonts could be the reason behind the issue.
  4. The network issue when you try to open or save a file.

How to fix Adobe Illustrator Keeps Crashing issue on Windows 10/8/7

It is a huge inconvenience for the users of Adobe Illustrator to `Keep crashing all the time. So, there are a few solutions you can try to fix the issue as immediately as possible.

Solution 1: Restore All the Lost files After theCrash

Option 1: Restore All Unsaved Files

Adobe Illustrator is equipped with a Data recovery feature, if you activate that option then, you will be able to restore all the unsaved AI files. The procedure is pretty simple;

Step 1. Navigate to the Preference option and click on File Handling & Clipboard.

Step 2. You will see the option Automatically Save Recovery Data Every, check the box beside it but you also have to uncheck the Turn off Data Recovery option.

Automatically Save Recovery Data Every

Step 3. Finally, click OK in order to save the changes.

Step 4. You can also force quit the program and run it again. Then, click OK and all the files will be saved. But if you haven’t lost ant AI files then follow the guide below to restore them.

  1. So, go to “C:/Users//AppData/Roaming/Adobe/Adobe Illustrator Settings/en_US*/x64/Adobe Illustrator Prefs” and open the Preference file.
  2. You need to open the Preference file with a text editor and then go to /aiFileFormat {/PDFCompatibility 1enableATEReadRecovery 0 /enableContentRecovery 0/enableATEWriteRecovery 0/clipboardPSLevel 3};
  3. Then, you need to change “enableContentRecovery”; change the volume from 0 to1.
    If you were unable to find the said file then navigate to /aiFileFormat, add /enableContectRecovery1and save all the changes.
  4. After that, click “OK” and save them on your computer.

Option 2: Restore Lost Files

So, if you have lost some files during the crash, don’t worry you will be able to restore those files directly using the Bitwar data recovery program.

The operation is very simple; let’s have a look;

Step 1. Download and install the latest version of the program.

Download for PC Download for Mac

Step 2. Then, launch the program and select the Deleted File Recovery option from the main interface.

Deleted Files Recovery

Step 3. Now, you have to choose the partition where those deleted files were located and click Next.

Select the partition

Step 4. Now, you have to select the File types you want to recover and click Next to proceed.

Choose the Images type

Step 5. Finally, preview the data as you need and then select all of the files for sure, click on the Recover button below to recover the data.

Adobe Illustrator eps recovery

Just be careful, don’t restore the files on the same partition, it overwrites them and they will be lost forever.

Solution 2: Update Adobe illustrator to its Latest version

It is possible that you are using Adobe Illustrator CC 2017/2018, an old version of the program which could be causing the crash. So, if you update the software to its latest 2019 version, then the issue could get fixed.

Step 1. So, you need to open Adobe Create Cloud desktop application.

Step 2. Then, you will find their vertical dots icons at the top right side of the panel. A drop menu will appear and you need to click on Check for App Updates.

Step 3. Then, click on the Update button, which will be visible on the screen, just next to Illustrator CC. So, just click on that button and update the software.

Updaate Adobe Illustrator

So, after the update is finished, you can try to launch the software again and see if it is crashing.

Solution 3: Fix the Adobe Illustrator After the crash

Basically, you can try to repair Adobe Illustrator by launching it in Safe Mode. Steps are pretty simple, let’s have a look;

Step 1. Restart your computer and launch the program.

Step 2. If you are using an old version of the software, you need to update it. So, check for updates, if available, then update Adobe Illustrator.

Step 3. Now, click on Run Diagnostics and choose to run Illustrator in Safe Mode.

Adobe Illustrator Run Diagnostics

Step 4. After that, you will see a list, click on every option on that list, they are suggesting a cause that can crash Adobe Illustrator.

Step 5. After that, some troubleshooting tips will be visible on the screen for each issue. Follow the on-screen tips and correct every one of them.

Step 6. Lastly, click on Enable on Relaunch.

After all the issues have been fixed, the program will be launched again in Normal Mode and it will work properly.


These are an effective procedure, capable of helping you the crash of Adobe Illustrator but you need to read and implement the steps carefully. But if you want to restore the lost eps files directly, download and try with the Bitwar Data Recovery Software now.

Read More

  1. 8 Solutions to Fix “Windows 10 Explorer Keeps Crashing” Error
  2. 4 Methods for fixing “Desktop Refers to A Location That Is Unavailable” Error
  3. 5 Proven Fixes for DISM failed on Windows Errors
  4. 4 Methods for fixing “Desktop Refers to A Location That Is Unavailable” Error
  5. 5 Best Methods On How to Recover Deleted Hidden Files on Windows

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  1. THIS is information that truly helps and even save a job! Adobe Illustrator can be so annoying sometimes! Thank you got the file back but also now I doesn't crash anymore! Def a 5 star for this great article! Thanks!

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